Privacy Policy

1. Summary

We collect:

• Information you provide (such as name, username, email, and customer support messages).
• Information collected automatically (such as device information, usage statistics, and crash logs).
• Location information only if you allow it (precise or approximate).
• Cookies and similar technologies where applicable (for login and preferences; may include web beacons).
• Photos you choose to use in the App, if any, processed only for the requested feature; we do not perform face recognition or biometric identification.

We use information to provide and maintain the Services, personalize your experience, improve the Services, keep the Services secure, provide support, and comply with law.

We do not sell your personal information.

2. The Services

Calino helps you discover the art of coffee brewing by logging details such as bean type and extraction time, comparing parameters, saving recipes, and sharing your perfected recipes so you can replicate your favorite brews.

3. Information We Collect

3.1 Information You Provide

We may collect information you submit directly, including:

• Account information: name, username, and email address.
• Customer support content: messages and any information you choose to include when you contact support.
• Content you create or upload for your brewing logs/recipes (e.g., text notes, parameters, and photos), depending on the features you use.

3.2 Information We Collect Automatically

When you use the Services, we may collect:

• Device and technical information: device model, operating system version, language settings, app version, identifiers (such as a device or app instance identifier), and network information.
• Usage data: interactions with the App, feature usage, and basic diagnostics.
• Crash logs and performance data: to diagnose and fix reliability issues.

3.3 Location Information (Optional)

If you grant permission, we may collect location information (precise or approximate, depending on your device settings) to support location-related features. You can turn off location access in your device settings at any time.

3.4 Cookies and Similar Technologies

If any part of the Services is accessed through a web interface (for example, a website related to the Services), we may use cookies and similar technologies to:

• Keep you logged in.
• Remember preferences.
• Measure and improve performance (where applicable).

These technologies may include web beacons or similar tracking pixels. You can control cookies through your browser settings, though some features may not work properly without cookies.

3.5 Photos and Face-Related Information

If you choose to upload or use photos:

• We do not perform face recognition and we do not derive or store biometric identifiers or biometric information.
• Photos are used only to provide the feature you request.
• Where server-side processing is used, content is processed one time and deleted promptly after processing (see Section 4).
• By default, your content is stored locally on your device unless you choose to upload or sync it as part of a feature you initiate.
• We do not use your photos for advertising/marketing, and we do not use your photos to train models.

4. Optional AI-Assisted Features (If Enabled by You)

Some features may offer optional AI-assisted processing (for example, generating or enhancing log text, extracting structured details from text or images, or generating suggestions). If you choose to use these features:

• What is processed: only the text and/or images you intentionally submit for that AI-assisted request.
• Where it is processed: the submitted content is processed on Calino’s own servers (not a third-party AI provider).
• Sharing: we do not share the submitted text/images with any third party for AI processing, and we do not sell or rent such content.
• Deletion: after processing is completed, the submitted text/images are deleted promptly from our processing systems, except as needed to deliver the requested output to you.
• Control: you control whether to upload content and whether to generate AI-assisted output.

5. How We Use Information

We use information we collect for the following purposes:

• Provide and maintain the Services (including account creation, authentication, and core features).
• Personalize your experience (such as saving preferences).
• Improve and develop the Services (including analytics, debugging, and feature development).
• Security and fraud prevention (including protecting accounts and maintaining platform integrity).
• Customer support (including responding to requests and troubleshooting).
• Legal compliance (including responding to lawful requests and enforcing our terms).

6. How We Disclose Information

We may disclose information in the following situations:

6.1 With Your Consent or at Your Direction

We may share information when you ask us to, such as when you choose to share a recipe or other content.

6.2 Service Providers (Processors)

We may share information with trusted service providers that process data on our behalf to operate the Services (for example, hosting, analytics, and crash reporting). They are permitted to process information only as necessary to provide services to us and must protect it.

6.3 Legal Requirements and Protection of Rights

We may disclose information if we believe in good faith that disclosure is necessary to:

• Comply with law, regulation, legal process, or governmental request.
• Protect the safety, rights, or property of users, the public, Calino, or others.
• Detect, prevent, or address fraud, security, or technical issues.

6.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.

We share only the minimum information necessary for the purpose.

7. International Transfers

Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers, such as Standard Contractual Clauses (SCCs) or other lawful mechanisms.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information, including:

• Encryption in transit and at rest where appropriate.
• Access controls and least-privilege practices.
• Periodic reviews/audits of security measures.
• Backups and recovery processes.

No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. Data Retention

We retain information for as long as necessary to provide the Services and for legitimate business and legal purposes:

• Account-related information: retained while your account is active.
• Account deletion: if you delete your account, we will delete or anonymize personal information within 30 days, unless we must retain certain information for legal reasons.
• Usage/analytics data: retained for up to 12 months.
• Customer support content: retained for up to 6 months.

10. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Delete your personal information.
• Restrict or object to certain processing.
• Withdraw consent (where processing is based on consent).

To exercise your rights, email dqgooarhlf1907@outlook.com. We aim to respond within 5 business days.

You can also control certain data collection through device settings (such as location permissions).

11. Do Not Sell Personal Information

We do not sell your personal information.

12. Third-Party Content and Links

The Services may allow you to share content or interact with third-party platforms. Your use of third-party services is governed by their terms and privacy policies. We are not responsible for third-party practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice within the App or by other appropriate means. The “Effective Date” above indicates when this Privacy Policy became effective.

14. Contact Us

Calino Team

Email: dqgooarhlf1907@outlook.com